[MR] The Acorn Issues

Sat Mar 25 11:23:18 PST 2006

Gentle greetings all,

Lord Otto, I just wanted to pause and thank you for
your efforts to solve this problem, or at least
provide us with a way to do it ourselves. I have found
the information you provide very informative,
especially the part about what date they are actually
mailed on!

Thank you again!

Ever in service,
Adeliza

Message: 5
Date: Sat, 25 Mar 2006 01:21:26 -0500
From: "Otto von Schwyz" <twhite1181 at earthlink.net>
Subject: Re: [MR] The Acorn Issues
To: <atlantia at atlantia.sca.org>
Message-ID:
<000001c64fd4$5def4220$0dbff7a5 at WhiteHouse>
Content-Type: text/plain;	charset="us-ascii"

Milady,

Thank you for this bit of information.  For the first
time I have 
gotten
some real information about how the customer service
works for the 
USPS.  If
you don't mind I will add this to the steps to take
should the Acorn is
late/missing.

Yours in Service,
Otto 
Chronicler

-----Original Message-----
From: atlantia-bounces at atlantia.sca.org
[mailto:atlantia-bounces at atlantia.sca.org] On Behalf
Of Lady Derbhai'l 
ingen
Lona'n
Sent: Friday, March 24, 2006 7:10 PM
To: atlantia at atlantia.sca.org
Subject: [MR] The Acorn Issues

Greetings to all,

    Having seen the issues that are occuring with the
Acorn and also 
working

for the Postal Service as customer service.  The thing
to actually do 
is 
this to get your concerns heard.  Call 1-800-ASK-USPS
(1-800-275-8777) 
select or say:  MORE OPTIONS, then select or say OTHER
INFORMATION, 
then 
answer NO to passport and then YES.  This will get you
to a customer 
service

representative to speak to about the problem.  You can
request to have 
the 
documentation sent to Consumer Affairs (which is
Consumer Advocate).  
When 
they get alot of calls related to this issue something
will get 
noticed.  As

far as writing to the location in DC yes they will get
the information 
but 
it would be quicker to call and have it documented and
receive you 
confirmation number and call back after two to three
days to check on 
your 
documentation.  Cause as we all now there are some
that like that 
circular 
file.  With calling your information is logged into
the data base and 
you 
will have the confirmation number to call back on
anytime you like to 
check 
on the status. This is the best way to get the
attention of the postal 
system with this issue.

Yours in Service to the Atlantian Crowns,

          Lady Derbha'il ingen Lona'in

Message: 6
Date: Thu, 23 Mar 2006 23:23:24 -0500
From: "Otto von Schwyz" <twhite1181 at earthlink.net>
Subject: [MR] The Acorn
To: <atlantia at atlantia.sca.org>
Message-ID:
<000001c64efa$b4de35d0$4bb2f7a5 at WhiteHouse>
Content-Type: text/plain; charset="us-ascii"

Seneschals please forward this on to others that do
not have access to 
the
internet or are not on the Marry Rose, thank you...

Greetings to the good people of Atlantia,

As some of you know, I have been collecting data to
get an idea of just 
how
bad the delivery times are for the Acorn.  What I have
found out is 
this;
over 90% of those who responded use 3rd class mail. 
Over half is 
getting
the newsletter between the 15th and the end of the
month.  In some 
cases not
getting issues or after the month of the issue.  I did
get a few very
troubling responses of those who reported that the
mail was opened, 
damaged,
or written in.

I sent a request for help with these issues to the
Charlotte Bulk Mail
Center (BMC).  The response I got was just short of
flipping me off.  
The
Charlotte BMC says that they can help me with the
"local" issues but 
the
other zip codes outside of the Charlotte area are up
to the local
postmasters.  Just this week I sent a letter along
with a copy of the 
data I
collected to the Consumer Advocate in Washington, DC.

My suggestions to you are this:
(1)	You can upgrade your membership to receive the
newsletter first
class.  I understand that this could be a financial
hardship to some.
(2)	Contact the SCA registrar to make sure that your
correct address is
on file and that your membership is active.
(3)	Contact your local postmaster and complain about
the time fashion
they are delivering your newsletter.
(4)	Contact your local Postal Service Consumer Affairs
and Claims
Office.  This can be found in the blue pages of your
phone book.
(5)	And when you have done suggestions 2 through 4;
contact the 
Consumer
Advocate and make sure that you add that the
newsletter is being mailed 
out
of the Charlotte BMC zip code 28228.
		Consumer Advocate
		US Postal Service
		475 L'Enfant Plaza SW
		Room 5821
		Washington, DC 20260-2200

I understand that all you want is to get your
newsletter on or before 
the
first of the month.  I want that too, the last thing I
want is to spend 
all
of the time and energy in laying out the newsletter
for it to be 
considered
worthless to the reader.  I also feel that it isn't
fair to the local 
groups
that are hosting events before the majority gets the
flyers.   But 
please
remember that I do not personally mail out the Acorn,
which is handled 
by a
mailing company attached to the print house that I
use.  All I know is 
the
dates that the Acorn was mailed out on.  Also, as an
FYI, the March 
issue
was mail on February 22 and the April issue was mailed
out on March 21.  
I
hope that this gives you some information and
understanding in how to 
go
about in getting some results in solving this issue.

Yours in Service,
Otto von Schwyz
Kingdom Chronicler

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