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<DIV><FONT face="Comic Sans MS" size=2>I know there are alot of people in the
SCA that deal with leather in some manner or another whether it is making their
own armor or making decoratively tooled accessories. I recently spent a long
time looking for a place to buy leatherworking tools from and finally decided on
TANDY because they were the ONLY place I could find ALL the tools at a
decent price. </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>This e-mail is to tell anyone who would
purchase from TANDY, absolutely NOT TO buy from them! </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>I had such a horrible experience dealing
with them-to which I will go into detail below (for those who have the patience
to read it, and for those who don't just this:)</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2> Don't buy from TANDY Leather, their
Customer Service is non-existent, their Shipping Department is moronic, one hand
doesn't know what the other is doing, they charged me 3 times what they were
supposed to, and I ACTUALLY HAD TO REPORT MY CREDIT CARD LOST/STOLEN TO KEEP
THEM FROM ADDING ANY MORE WRONGFUL CHARGES ON MY CARD!!!!! They are just not
worth the headache, I would have rather figured out how to make my own
tools!!! </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>Don't let this happen to
you:</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>The whole Story: On May 17th I placed a
$150 order (tools and dyes) with Tandy. Delivery was to take 5-7 days UPS GROUND
and there were some back ordered items that would be shipped
separately.</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2> On May 18th I called them again to
tell them that I needed to change the shipping address because I just found out
I would be out of town when the package would be arriving. They told me
that they never placed the order because my credit card has been declined
(which I knew there was no reason for it cause that card had plenty of
credit on it) I said that there was some communication trouble with the customer
service person when I had placed the order and to re-check the credit card
number and lo and behold she had written the wrong number-and they never
called to tell me, If I hadn't had a reason to call who knows when this would
have been handled, THEN since it was a FRIDAY-they had their credit card system
down and couldn't process my order till Monday the 21st but that my order would
go out on Monday and be sent to my parents home in NJ while I'm on Vacation. The
Delivery was to take 5-7 days UPS GROUND! </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2> Monday Morning I got a call from
Tandy saying that the credit card went through fine and that everything
will be taken care of. Friday the 25th we left for NJ. The order SHOULD
have arrived on or before May 30th. </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>On May 30th one of the "back ordered"
items arrived via regular Postal Mail (it was a sponge-a frigging sponge),
anyway I knew that then and there something was wrong if the back ordered item
came in before the rest of the order. So I called Tandy and asked for the UPS
Tracking number so I could find out where my package was because I was going
back home on June 2nd!!!-They couldn't find the tracking number
and said they would call me back-and that the order hadn't been shipped on
Monday like they had said, it was shipped on Friday the 25th!!! </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>The next day (May 31st) I called
again, since they hadn't called me back, and then they told me they could not
find any information about the order and that it was "LOST" and that they would
send me a new order -I TOLD THEM TO SEND IT TO MY HOME ADDRESS-to which they
said -NO PROBLEM-and also told them to make sure any other backordered items
(they told me that the "wool daubers" had just come in and would be sent out
soon)get sent to my home as well. </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>On June 2nd we went home, on the 5th
my parents called to let me know that they got a small package in the Postal
Mail (another back ordered item- wool daubers-so far the two item that have been
shipped add up to about $1.10)</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2>So I call Tandy because I knew they
screwed up again. They told me "whoops" they had resent the whole order to my
parents and that what my parent should do is refuse the shipment and when they
get it back THEN they will send it to me.</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>So here we are Tuseday June 5th my credit
card had been charged $132 on May 22nd, I had a sponge and my parents had wool
daubers and I would have to wait till the shipment reaches my parents, gets sent
back, then gets shipped to me before I see the rest of my order (would take at
least 2 weeks). </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2>When My husband got home and heard that,
HE called them to "complain". And HE got them to send out a new shipment to my
house and a pick slip to my parents house so that if UPS dropped off the package
without waiting for a signature (which is EXACTLY what DID happen), that they
would have a way to return it. So the new Shipment would be sent 3rd day UPS and
would be in by FRIDAY the 8TH.... </FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>Monday June 11th I called Tandy again I
STILL HAVEN'T GOTTEN THE PACKAGE YET AND THEY RECHARGED MY CREDIT CARD JUNE 6th
for $104.25 and given me a credit of $16.78!!!!! So now I had been charged twice
for an order I placed almost a month ago and still hadn't received. They
said that they had sent a credit for the original $132 and would check to see
why it hadn't shown up on my card yet. And that the order SHOULD be here today.
They also said that they had in some more of the backordered items and would
send them out 3 day UPS as well. </FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV><FONT face="Comic Sans MS" size=2>Later that day I FINALLY GOT MY ORDER
25 days after I had ordered it with a thousand headaches, BUT IT GETS
WORSE!!!!!</FONT></DIV></BLOCKQUOTE>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2>They had forgotten an item that
was listed as shipped and charged to my card and they substituted an item
without letting me know-GEE THANKS...anyway...</FONT></DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2>On June 15th some of the back
ordered items came in. One had a strap cutter and an embossing wheel and the
other had a sponge-they sent me another damn sponge and I had only ordered ONE
AND THEY CHARGED ME FOR THE EXPRESS SHIPPING!!! THEY CHARGED ME $11.09 for a
$0.39 SPONGE!!!! they charged me for express shipping on both packages
separately (even though the sponge could have fit in the other package!!!!!) SO
I look at the invoice on the order that came in on Monday and they had charged
me express shipping on that too, DOUBLE THE AMOUNT it should have been!!! A
total of </FONT></DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2>$38 in shipping charges that
should have been $12 !!!They had charged my card an additional $35.38 and STILL
HAVEN'T CREDITED THE ORIGINAL $132 -NOW I WAS PISSED because my credit card
had now been charged $271.22 and credited $16.78 for a $150.00
order!!!!!!</FONT></DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2>I tried to call Tandy but the
customer service supervisor was "out to lunch" (for the next 2
hours)</FONT></DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2>I called my credit card company
who said that Tandy had not sent any credit other than the $16.78, and the only
way to keep them from charging the account any more was to report the card
LOST/STOLEN and get a new card number, they could still send me a credit but
they would be unable to charge me anymore. BUT NOW I cant use my credit
card till the new one comes 7-10 days and the balance is getting close to my
limit because of charges that shouldn't be there!!!</FONT></DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV>
<DIV dir=ltr><FONT face="Comic Sans MS" size=2>SO I called Tandy AGAIN and
they said "whoops you shouldn't have been charged the shipping on any of those
orders"</FONT><FONT face="Comic Sans MS" size=2></FONT></DIV></DIV>
<DIV><FONT face="Comic Sans MS" size=2>And "Gee I don't know why the credit
wasn't processed" and "I don't know how this could happen" and I basically
demanded that she send a credit for all of the money I had been overcharged
immediately.</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>There are still 3 things that were on
back order that I never received and they don't know when they are coming
in.</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>If they had JUST lost the first shipment
and then fixed it, it would have been ok</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2>If they had JUST sent the shipment to the
wrong address and then fixed it, it would have been ok</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2>If they had JUST overcharged my card
and then fixed it, it would have been ok</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2>If they had JUST added the extra
shipping charges and then fixed it, it would have been ok</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>But all of them added together in one
order is more than just a screw up-it is unforgivable</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2>Plus I left out a lot of asinine problems
just dealing with the Customer Service Department and their whole
system.</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>Does anyone know place I can buy
leather working tools?-*NOT TANDY*</FONT><FONT face="Comic Sans MS"
size=2></FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2></FONT> </DIV>
<DIV><FONT face="Comic Sans MS" size=2>Thanks for reading my rambling, I know it
was long but I would hate to see anyone else get this kind of
treatment!</FONT></DIV>
<DIV> </DIV>
<DIV> <FONT face="Comic Sans MS" size=2>Alicia Rose Wolf</FONT></DIV>
<DIV><FONT face="Comic Sans MS" size=2>(mka Eileen Michaels)</FONT></DIV>
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