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<blockquote TYPE=CITE><font face="arial,helvetica"><font size=-1>In a message
dated 6/4/01 10:40:10 PM Eastern Daylight Time, ruttle@home.com</font></font>
<br><font face="arial,helvetica"><font size=-1>writes:</font></font>
<br>
<br>
<blockquote TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"><font face="arial,helvetica"><font size=-1>All
I'm saying is this: Please find ways to make it easier for people to</font></font>
<br><font face="arial,helvetica"><font size=-1>have fun, get what they
want and find satisfaction from the working with</font></font>
<br><font face="arial,helvetica"><font size=-1>the Heralds. It's all about
customer service.</font></font></blockquote>
</blockquote>
<p><br>Greetings, Ruaidhri here!
<p>I am not a herald and those of you who know me know that when I arrived
in Atlantia my loathing of heralds was vicious. Through various twists
and turns, I had (heraldicaly speaking) been given a massive run around
in the East. None of my troubles were the result of malice or gross
incompetence but simple miscomunication. Nevertheless my back was
up when I got to Atlantia and when I submitted my second device I had a
very poor attitude toward the heralds I dealt with. I was short tempered,
sarcastic, and down right rude. But despite this the Atlantian College
of Heralds bent over backward to help me.
<p>Therefore, I would like to say, thank you, to all the heralds out there.
I may not understand what you are muttering about when you sit around the
consulting tables, the rules you follow may be beyond my comprehension,
and your sense of humor may seem obscure at times but you truely
care about your art (Yes, ART!) and go out of your way to help those who
ask for help.
<p>To those who, like I did once, might consider finding a recipe for herald
flambeau, wait! Before you pick up the torch, scewers, and carving
knives, try talking to your local herald or at the next event find the
herald's point and sit down with the good people there. They will
help you!
<p>And always remember, politeness costs nothing and embarasses your enemies.
<p>--Ruaidhri
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