[MR] attention leahterworkers

Mon Jun 18 01:56:40 PDT 2001

According to unconfirmed rumor, Tandy's is now owned by The Leather
Factory, which may account for recent turmoil.  In fact, I recently
bought some conchos with Celtic patterns on them from Tandy's, and they
showed up in Leather Factory packages!  And, they were cheaper through
Tandy's than through Leather Factory!

I can't say that I've ever had any problems with either of them, but
then I've always been lucky enough to live near enough to either that I
can just visit them in person.

barre

Logan wrote:

> try:http://www.leatherfactory.com/never had a problem with them.  i
> set up an account here in charlotte for the sca and we get their
> "wholesale" price.  quality is superb and service has always been
> great.  their selection is also 3 times what tandy had.  of course, i
> never had a problem with tandy either.hope that works for
> you.regardslogan
>
>      -----Original Message-----
>      From: atlantia-admin at atlantia.sca.org
>      [mailto:atlantia-admin at atlantia.sca.org]On Behalf Of Michael
>      & Eileen Michaels
>      Sent: Sunday, June 17, 2001 3:42 PM
>      To: Atlantia
>      Subject: [MR] attention leahterworkers
>
>      I know there are alot of people in the SCA that deal with
>      leather in some manner or another whether it is making their
>      own armor or making decoratively tooled accessories. I
>      recently spent a long time looking for a place to buy
>      leatherworking tools from and finally decided on TANDY
>      because they were the ONLY place I could find ALL the tools
>      at a decent price. This e-mail is to tell anyone who would
>      purchase from TANDY, absolutely NOT TO buy from them! I had
>      such a horrible experience dealing with them-to which I will
>      go into detail below (for those who have the patience to
>      read it, and for those who don't just this:) Don't buy from
>      TANDY Leather, their Customer Service is non-existent, their
>      Shipping Department is moronic, one hand doesn't know what
>      the other is doing, they charged me 3 times what they were
>      supposed to, and I ACTUALLY HAD TO REPORT MY CREDIT CARD
>      LOST/STOLEN TO KEEP THEM FROM ADDING ANY MORE WRONGFUL
>      CHARGES ON MY CARD!!!!! They are just not worth the
>      headache, I would have rather figured out how to make my own
>      tools!!! Don't let this happen to you: The whole Story: On
>      May 17th I placed a $150 order (tools and dyes) with Tandy.
>      Delivery was to take 5-7 days UPS GROUND and there were some
>      back ordered items that would be shipped separately.  On May
>      18th I called them again to tell them that I needed to
>      change the shipping address because I just found out I would
>      be out of town when the package would be arriving. They told
>      me that they never placed the order because my credit card
>      has been declined (which I knew there was no reason for it
>      cause that card had plenty of credit on it) I said that
>      there was some communication trouble with the customer
>      service person when I had placed the order and to re-check
>      the credit card number and lo and behold she had written the
>      wrong number-and they never called to tell me, If I hadn't
>      had a reason to call who knows when this would have been
>      handled, THEN since it was a FRIDAY-they had their credit
>      card system down and couldn't process my order till Monday
>      the 21st but that my order would go out on Monday and be
>      sent to my parents home in NJ while I'm on Vacation. The
>      Delivery was to take 5-7 days UPS GROUND!  Monday Morning I
>      got a call from Tandy saying that the credit card went
>      through fine and that everything will be taken care of.
>      Friday the 25th we left for NJ. The order SHOULD have
>      arrived on or before May 30th. On May 30th one of the "back
>      ordered" items arrived via regular Postal Mail (it was a
>      sponge-a frigging sponge), anyway I knew that then and there
>      something was wrong if the back ordered item came in before
>      the rest of the order. So I called Tandy and asked for the
>      UPS Tracking number so I could find out where my package was
>      because I was going back home on June  2nd!!!-They couldn't
>      find the tracking number and said they would call me
>      back-and that the order hadn't been shipped on Monday like
>      they had said, it was shipped on Friday the 25th!!! The next
>      day (May 31st) I called again, since they hadn't called me
>      back, and then they told me they could not find any
>      information about the order and that it was "LOST" and that
>      they would send me a new order -I TOLD THEM TO SEND IT TO MY
>      HOME ADDRESS-to which they said -NO PROBLEM-and also told
>      them to make sure any other backordered items (they told me
>      that the "wool daubers" had just come in and would be sent
>      out soon)get sent to my home as well. On June 2nd we went
>      home, on the 5th my parents called to let me know that they
>      got a small package in the Postal Mail (another back ordered
>      item- wool daubers-so far the two item that have been
>      shipped add up to about $1.10)So I call Tandy because I knew
>      they screwed up again. They told me "whoops" they had resent
>      the whole order to my parents and that what my parent should
>      do is refuse the shipment and when they get it back THEN
>      they will send it to me. So here we are Tuseday June 5th my
>      credit card had been charged $132 on May 22nd, I had a
>      sponge and my parents had wool daubers and I would have to
>      wait till the shipment reaches my parents, gets sent back,
>      then gets shipped to me before I see the rest of my order
>      (would take at least 2 weeks).When My husband got home and
>      heard that, HE called them to "complain". And HE got them to
>      send out a new shipment to my house and a pick slip to my
>      parents house so that if UPS dropped off the package without
>      waiting for a signature (which is EXACTLY what DID happen),
>      that they would have a way to return it. So the new Shipment
>      would be sent 3rd day UPS and would be in by FRIDAY the
>      8TH.... Monday June 11th I called Tandy again I STILL
>      HAVEN'T GOTTEN THE PACKAGE YET AND THEY RECHARGED MY CREDIT
>      CARD JUNE 6th for $104.25 and given me a credit of
>      $16.78!!!!! So now I had been charged twice for an order I
>      placed almost a month ago and still hadn't received.  They
>      said that they had sent a credit for the original $132 and
>      would check to see why it hadn't shown up on my card yet.
>      And that the order SHOULD be here today. They also said that
>      they had in some more of the backordered items and would
>      send them out 3 day UPS as well.
>
>           Later that day I FINALLY GOT MY ORDER 25 days
>           after I had ordered it with a thousand headaches,
>           BUT IT GETS WORSE!!!!!
>
>      They had forgotten an item that was listed as shipped and
>      charged to my card  and they substituted an item without
>      letting me know-GEE THANKS...anyway...
>
>      On June 15th some of the back ordered items came in. One had
>      a strap cutter and an embossing wheel and the other had a
>      sponge-they sent me another damn sponge and I had only
>      ordered ONE AND THEY CHARGED ME FOR THE EXPRESS SHIPPING!!!
>      THEY CHARGED ME $11.09 for a $0.39 SPONGE!!!! they charged
>      me for express shipping on both packages separately (even
>      though the sponge could have fit in the other package!!!!!)
>      SO I look at the invoice on the order that came in on Monday
>      and they had charged me express shipping on that too, DOUBLE
>      THE AMOUNT it should have been!!! A total of
>      $38 in shipping charges that should have been $12 !!!They
>      had charged my card an additional $35.38 and STILL HAVEN'T
>      CREDITED THE ORIGINAL $132 -NOW I WAS PISSED because my
>      credit card had now been charged $271.22 and credited $16.78
>      for a $150.00 order!!!!!!
>
>      I tried to call Tandy but the customer service supervisor
>      was "out to lunch" (for the next 2 hours)
>
>      I called my credit card company who said that Tandy had not
>      sent any credit other than the $16.78, and the only way to
>      keep them from charging the account any more was to report
>      the card LOST/STOLEN and get a new card number, they could
>      still send me a credit but they would be unable to charge me
>      anymore. BUT NOW I cant use my credit card till the new one
>      comes 7-10 days and the balance is getting close to my limit
>      because of charges that shouldn't be there!!!
>
>
>      SO I called Tandy AGAIN  and they said "whoops you shouldn't
>      have been charged the shipping on any of those orders"
>      And "Gee I don't know why the credit wasn't processed" and
>      "I don't know how this could happen" and I basically
>      demanded that she send a credit for all of the money I had
>      been overcharged immediately. There are still 3 things that
>      were on back order that I never received and they don't know
>      when they are coming in. If they had JUST lost the first
>      shipment and then fixed it, it would have been okIf they had
>      JUST sent the shipment to the wrong address and then fixed
>      it, it would have been okIf they had JUST overcharged my
>      card and then fixed it, it would have been okIf they had
>      JUST added the extra shipping charges and then fixed it, it
>      would have been ok But all of them added together in one
>      order is more than just a screw up-it is unforgivablePlus I
>      left out a lot of asinine problems just dealing with the
>      Customer Service Department and their whole system. Does
>      anyone know place I can buy leather working tools?-*NOT
>      TANDY* Thanks for reading my rambling, I know it was long
>      but I would hate to see anyone else get this kind of
>      treatment!  Alicia Rose Wolf(mka Eileen Michaels)
>